Privacy Policy
Last updated: May 2026. This policy applies to R G Austin Ltd, registered in England and Wales (Company No. 03711354).
Who We Are
R G Austin Ltd is a Gas Safe registered plumbing and heating engineering business based at 2a Hassendean Road, Blackheath, London SE3 8TS. We are the data controller for personal information collected through this website.
If you have questions about this policy, contact us at info@rgaustin.co.uk or call 020 8858 7359.
What Information We Collect
We collect personal information only when you voluntarily provide it through our enquiry form or by contacting us directly. This includes:
- Your name and contact details (telephone number, email address)
- Your property address (where provided for a site assessment)
- Details of the plumbing or heating work you require
- Technical information about visits to this website (via server logs)
How We Use Your Information
We use the information you provide solely to:
- Respond to your enquiry and arrange site assessments or quotations
- Issue Gas Safe certificates on completion of gas work
- Maintain records of work carried out at your property
- Contact you about work we have carried out, if a follow-up is required
We do not use your personal information for marketing purposes without your explicit consent. We do not sell or share your personal information with third parties, except where required by law (for example, notifying Building Control of notifiable works).
Legal Basis for Processing
We process your personal data under the following legal bases:
- Contract performance — to provide the plumbing and heating services you have requested
- Legitimate interests — to respond to enquiries and manage customer relationships
- Legal obligation — to maintain Gas Safe records and comply with Building Regulations notification requirements
How Long We Keep Your Data
We retain records of work carried out — including Gas Safe certificates — for a minimum of six years, as required by Building Regulations and Gas Safe Register requirements. Enquiry records where no work was carried out are deleted after 12 months.
Your Rights
Under UK GDPR, you have the right to:
- Access the personal information we hold about you
- Request correction of inaccurate information
- Request deletion of your information (where we are not required to retain it by law)
- Object to processing of your information
- Lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk
To exercise any of these rights, contact us at info@rgaustin.co.uk.
Cookies and Website Analytics
This website does not use tracking cookies or third-party analytics. Server access logs may record IP addresses and page requests for security and performance monitoring. These logs are not used to identify individual users and are deleted after 30 days.
Third-Party Links
This website may contain links to the Gas Safe Register website and other relevant third-party sites. We are not responsible for the privacy practices of those sites.
Changes to This Policy
We may update this privacy policy from time to time. The date at the top of this page shows when it was last updated. Continued use of this website after any changes constitutes acceptance of the updated policy.